Frequently Asked Questions
1. Can I choose my own wines?
No. The HanDrinksSolo Wine Community is designed for people who love trying new wines, and learning new things. Each month, the HDS team curates six wines, and these bottles will usually be chosen along a given theme, reflected in the wine info videos. Depending on your subscription package, you will receive either two, four, or six of the curated wines each month.
2. What if I loved a particular wine, and want more of it?
It’s fairly common that club members connect with some bottle more than others. In these events, members can contact us, and check stock availability.
Where we are able to oblige, we can process “top up” orders of wines from previous mixed cases. Pls mail Jono@HanDrinksSolo.com to check stock availability.
3. What if I hate the wines?
The HanDrinksSolo Wine Community is about sensory adventure. In this regard, there will almost definitely be some wines that you won’t like. But we don’t consider this to be a failure. Rather we consider this to be an opportunity to learn more about how this wine got to be this way, and to further tease out some important questions, like “Is it the grape I don’t like?” or “Is it the winemaking style that feels alien?” or “Is it simply the overbearing American oak that is disrupting the flow of my chi?”
If after scanning the QR code on the bottle, and watching the HanDrinksSolo Wine Info Video, you have still tasted nothing good, nor learnt nothing new, THEN we may be staring failure directly in its ugly mug. At this point, we’d love to chat with you, and discover exactly which elements you didn’t enjoy, to try to avoid that experience in the future.
4. Help! I changed my mind. Can I get a refund?
If you have ordered in error, performed online retail therapy while high on catnip, or simply changed your mind, we will happily give you a full refund on your purchase. We just ask that you have the unopened box ready for collection so that we can get those precious bottles to a home that will appreciate them.
5. I drank some of the wines, and they sucked worse than Indiana Jones and the Kingdom of the Crystal Skull. I want a refund.
In the event that you utterly regret ever engaging with the HanDrinksSolo Community, like Adam Sandler’s character in his opus, CLICK, and just want to pretend like it never happened, we can help make that happen. You say the word, and we will refund you the full amount. We will also arrange a courier to collect the remaining wines.